Shipping policy

Thank you for shopping with Enkayz. Below is our detailed Shipping Policy to help you understand how and when your order will be delivered.

1. Order Processing Time

All orders are processed within 1–3 business days.
Orders are not processed on weekends or holidays.

If we experience a high volume of orders, processing may take an extra 1–2 days.
You will be notified if there are any significant delays.

2. Shipping Time

Estimated delivery times vary depending on your location:

United States:

📦 7–15 business days

International Orders:

📦 10–20 business days

These are estimates and may vary due to customs, carrier delays, or peak seasons.

3. Shipping Confirmation & Tracking

Once your order has shipped, you will receive an email with a tracking number.
Please allow 2–5 days for the tracking information to update depending on the carrier.

4. Shipping Costs

Shipping fees are calculated at checkout based on your location and order weight.
From time to time, we may offer free shipping promotions.

5. Customs, Duties & Taxes

Enkayz is not responsible for any customs or import fees applied to your order.
All taxes, duties, and customs charges are the responsibility of the customer.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing the correct shipping address at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses.

If a package is returned due to an incorrect address, the customer will be responsible for reshipment fees.